ThemeSnap Customer Support

Theme bug fixes are our top priority. We've helped thousands of customers since 2008 and we have one of the highest satisfaction ratings for premium Drupal themes versus our competitors!

Notice: We are currently taking on new customization projects for ThemeSnap themes. If you have any projects you'd like to receive a quote for, please visit our Drupal Development Services page for more information.

Support Hours

Our general support hours are Monday to Friday, 9am to 5pm EST. We provide replies on support queries usually within 48 hours, unless we are at maximum capacity with projects. In those cases, we will try to answer any queries within 72 hours.

For more information on our Terms of Service and what's supported or not supported with themes or other products, please read our Terms of Service page

Notes on support terms for the forums: You can install other modules as needed. But please be aware that we do not support any modules outside of the ones used in the themes we sell. We do support the modules that may have developed or is included in our themes. If the issue is being generated from our theme or a module we've used in the theme, then we will address and/or support it. If it is not our module, we will direct you to seek help from the forums or the module maintainer.

Bug Fixes

Technical support for bugs found within ThemeSnap themes will take priority over other support. It is our commitment to fix all known theme bugs as quickly as possible and after they are brought to our attention. During our support hours noted above, we can typically fix most common bugs within 24 – 72 hours.

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