Submit a request

Your email address *

Subject *

Please describe your request in this field.
1) ThemeSnap does not provide support for author products. See:
2) Please do not submit "how-to" or general theming questions using the ticket system.

Description *

Please enter the details of your request, including detailed errors you're receiving or specific information to expedite your request. A member of our support staff will respond as soon as possible.

Paypal Email Address *

Please enter your Paypal email address used to order this product.

Your Paypal "Invoice Number" for Product Purchased *

To get your invoice number, please refer to your Paypal email for your purchase. The invoice number will be a long string of numbers and letters. Example: du5dwjpeqxrefdicjh49tkpkcg8gw4owc0o2ja

Product Purchase Date *

Enter the date this item was purchased. Formats like 8/5/12, 8-5-12, or Aug 5 2012 will be accepted.

Live Website URL *

Enter a live website URL here so that we can better assist you. Note: We do not support localhost and other "unique" hosting installations. See our Terms of Service ( for more details.

Theme Product Name *

IMPORTANT! ThemeSnap DOES NOT HANDLE author product support. Again, please make sure you have read the main ThemeSnap Support instructions located here: regarding author product support for certain products. Any author theme questions or issues must be directed to the author's support page, forum, or support channel, not through the support ticket area. Thanks!