Submit a request

Your email address *

Subject *

Please describe your request in this field.
1) ThemeSnap does not provide support for author products. See: the product page for your product on to locate the support information for the product.
2) Please do not submit "how-to" or general theming questions using the ticket system. This system is for theme bugs, installation issues, and paid support.

Description *

Please enter the details of your request, including detailed errors you're receiving or specific information to expedite your request. A member of our support staff will respond as soon as possible.

ThemeSnap Username

Please enter your ThemeSnap username or email address used when you signed up (if applicable).

Your Paypal "Invoice Number" for Product Purchased

To get your invoice number, please refer to your Paypal email for your purchase. The invoice number will be a long string of numbers and letters. Example: du5dwjpeqxrefdicjh49tkpkcg8gw4owc0o2ja

Product Purchase Date *

Enter the date this item was purchased. Formats like 8/5/12, 8-5-12, or Aug 5 2012 will be accepted.

Live Website URL

Enter a live website URL here so that we can better assist you. Note: We do not support localhost and other "unique" hosting installations. See our Terms of Service ( for more details.

Theme Product Name *

IMPORTANT! Please make sure you have read the product support instructions located on the product page where you purchased your product. Any author theme questions or issues must be directed to the author's support page, forum, or support channel(s), not through this support ticket area. Thanks!